Orders & Shipping
1 Ordering and Delivery
1.1 How do you ship orders?
We send packages via PostNL with Track & Trace. This means that all packages are easy to follow via the Track & Trace code that you receive via the mail or can be found in your account! Check your parcel trough the international tracking website.
All orders are packed with care.
1.2 What are the shipping costs?
We ship worldwide*! See the table below for the shipping costs for your country.
|Country||Shipping Costs||Free above minimum order value:|
|Denmark (excl. Faroe Islands and Greenland), France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excluding Gibraltar and the Channel Islands), Sweden.||€12,99||€100|
|Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic, Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, the Channel Islands, Kosovo, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City, Belarus, Switzerland.||€17,99||€150|
|Every non-European country. (Incl. Russia)||€23,99||€200|
* Popmerch.com is not liable for any customs costs.
1.3 When will I receive my order?
With every order we send a track & trace code via email. With this code you can check via the PostNL website when your order is delivered! Haven't recieved a Track & Trace code? Please contact our customer service!
Did you order before 4:30 PM? Then the order is often shipped the same day. The delivery time for orders in the Netherlands will never take longer than 3 working days, unless stated otherwise!
Other delivery times apply to shipments abroad. These are as follows;
|Countries||Number of working days on top of the stated delivery time|
|Germany, Belgium, Luxembourg||+ 1|
|Other EU countries, Norway, Switzerland||+ 3 to 4|
|Other European countries||+ 7 to 9|
|North and Central America, Caribbean||+ 9 to 24|
|Asia, Australia, New Zealand||+ 9 to 24|
|Other countries||+ 9 to 24|
1.4 The stated amount of shipping days have expired, but I have not received my order yet. What now?
Sorry to hear you don't have your order yet! We strive to send all orders as quickly as possible, so that you can enjoy your new items as soon as possible. Please check via the tracking website with your PostNL Track & Trace code in your account or email where your package is. Didn't receive code or it doesn't work? Please contact our customer service. We will help you as soon as possible!
Around the holidays, PostNL is always busier than usual. This may mean that your package comes a day later than planned. Unfortunately, we have no control over this!
1.5 Can I cancel my order?
Forgotten something or do you regret the purchase after placing an order? Send an email to [email protected] If the order has not yet been processed and shipped, we will cancel the order for you. Then you can place a correct new order!
1.6 I have received a defective item.
We always do our utmost to send all orders completely and always check our products before they are shipped.
Is there an article missing or have you unfortunately received a defective item? Please contact our customer service. Then we will help you as soon as possible!
1.7 I have not received all items from my order.
We always do our utmost to send all orders completely. Is there an article missing or have you received a defective item? Please contact our customer service. Then we will help you as soon as possible!